Read the exact request
Separate identity, address, source-of-funds and payment-method evidence.
Compare account fields
Match legal name, date of birth and current address character by character.
Check file quality
Use a complete, readable, unedited document with visible edges and valid dates.
Submit only the requested evidence
Keep the confirmation and wait for the review result before sending duplicates.
Account answers
Should the same rejected image be uploaded again?
No. Correct the stated cause first.
Can a nickname cause a mismatch?
Yes. Verification normally relies on the legal identity record.
Should sensitive files be sent through copied links?
No. Use the signed-in official route.