Stop repeated login attempts
Avoid adding a temporary lock while the old authentication method is unavailable.
Locate the player record
Use the registered email, player ID and last successful sign-in details.
Use the official recovery route
Do not send passwords, complete card numbers or recovery codes through copied links.
Verify the restored wallet
Compare the player ID and balance before playing, depositing or changing security settings.
Account answers
Should another account be created?
No. Recover the account that owns the existing wallet.
Is a password the same as a two-step code?
No. They are separate authentication factors.
What confirms recovery?
The expected player ID, profile and balance.