Stop the affected game
Do not create more wallet movements while collecting the disputed round details.
Save the round identifier
Record the game name, provider, round ID, exact time and displayed result.
Match account history
Compare the wager debit and any settlement credit using the same time zone.
Send one evidence set
Provide the identifiers and screenshots without exposing passwords or full payment details.
Account answers
Is a screenshot alone enough?
Usually not. Include the round ID and transaction history.
Should the game be replayed to test it?
No. Preserve the original evidence first.
What must the times share?
The same time zone and session context.