Capture the cashier state
Save the amount, currency, request ID, creation time and exact status label.
Check account requests
Resolve any identity, address or payment-ownership request tied to the withdrawal.
Ask for the release reference
When the cashier shows processed, obtain the reference used by the receiving provider.
Escalate one matched case
Send both references and ask which party currently holds the payment.
Account answers
Does processed always mean settled?
No. It can mean the payment has left the casino queue.
Should a pending request be cancelled immediately?
No. First identify its current stage.
What is the strongest evidence?
The casino request ID plus the provider reference.